Return Policy
At ashishmasale.com, we strive to provide top-quality products. If you are unsatisfied with your purchase or encounter any issues, please review our return policy to ensure a smooth return process.
Eligibility for Returns
- Returns are accepted within 7 days of the delivery date.
- Products must be unused, in their original packaging, and in the same condition as received.
- A valid proof of purchase (invoice or order confirmation) is required.
- Only products that are damaged, defective, or incorrect at the time of delivery are eligible for return or exchange.
Non-Returnable Items
- Products that have been opened or used.
- Items purchased during sales or promotions.
- Products not in their original condition or packaging.
How to Initiate a Return
To initiate a return, please contact us at ashishmasaleorders@gmail.com or call +91 72530 40333. Upon approval, we will provide instructions on how to return the product.
Return Shipping
- Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery.
Refunds
Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.
Exchanges
For damaged or defective products, we will replace the item at no additional cost. Please contact us at ashishmasaleorders@gmail.com or +91 72530 40333 to request an exchange.
Contact Information
For any questions or concerns regarding returns, please contact us:
- Phone: +91 72530 40333
- Email: ashishmasaleorders@gmail.com
- Address: 35/52M/33B/4, Shiv Nagar Balkeshwar, Agra-282005